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The certification body for the dental field |
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Nordic Dental Certification |
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Phone: +47 67 581530 |
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Appeals and Compliants |
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Contact information: |
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Description of handling of appeals |
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Appeals must be submitted within three months with exception of those in connection with ϲϵ-marking, in which case the time-limit is three weeks. All written appeals with regard to certification decisions shall be registered in th Journal for appeals. Appeals to decisions made to NORDIC DENTAL CERTIFICATION in connection with voluntary certification shall be referred to the Board of Directors for further actions. The Board shall appoint a sub-committee, consisting of impartial member(s), the Quality Manager and if deemed necessary and appropriate, non-involved and impartial auditor(s), for the task. The Board shall make the decision regarding the appeal. Rejected appeals made by the clients, within a date in the letter to the client giving the client an appeal period of least three weeks. Be referred to Norwegian Accreditation for final decision. Appeals regarding the rejection of ϲϵ-marking shall be handled according to guidelines from the Norwegian Ministry of Health and Social Affairs. Any appeals to the guidelines made by the NORDIC DENTAL CERTIFICATION as a Notified Body must be received by NORDIC DENTAL CERTIFICATION within three weeks at the latest from the date the decision was made. NORDIC DENTAL CERTIFICATION shall thoroughly investigate the background for the appeal and can annual or alter the original decision. On the other hand, the appeal can be refused if conditions are considered insufficient to warrant further action. If it is not possible to reach a decision at this stage, the relevant documents shall be sent to the Norwegian Board of Health, where a final decision shall be made. All appeals shall, after the necessary evaluations have been made and action taken, be answered in writing and send by registered mail.
A written feed-back with regard to the performance of any person employed or hired by NORDIC DENTAL CERTIFICATION, or by the certification body as such, is defined as a compliant. All complaints shall be registered in the Journal for complaints. Complaints shall be referred to the Board of Directors for further actions. The Board shall appoint a sub-committee, consisting of imperial member(s), the Quality Manager, and if deemed necessary and appropriate, non-involved and imperial auditor(s), for the task. The Board shall make the final decision regarding the compliant.
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Description of handling of complains at NDC |
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Visiting address: Kirkeveien 71 B |
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Postal address: P.O. Box 70 |